2.Establishing and achieving goals 确立并达成目标
3.Understanding yourself,your co-worker,your customers 理解你自己，你的同事及客户
4.Having pride in yourself,your company and what you do 对你自己，你的公司以及你所做的事感到骄傲
5.Taking responsibility for your actions,what happens to you,and the success of your company。对你自己的行为，你身上发生的事以及你公司的成功负责。
6.Listening with the intent to understand 倾听的时候要准备好去理解
7.Communicating to be understand 沟通的时候要让自己被理解
8.Embracing change as a natural progression of things and of life 把变化当作食物和生活的自然发展进程
9.Establishin，building and maintaining relationships;建立，加强并维持人际关系
10.Gaining the ability to make effective decisions(which means taking risks);有能力果断抉择(这意味着要承担风险)
11.Learning to serve others in a memorable way;学会以令人难忘的方式为他人提供服务
12.Working as a team to make everyone more productive 作为一个团队工作，让每个人做出更多的业绩
责任编辑：刘小蜗
