Listening 1
Frida Andersson, a manager at Sanderin AB in Stockhom, receives five voice mais isten and decide what each speaker is trying to do.
1 ...... A make a compaint
2 ...... B request some information
3 ...... C change an arrangement
D decine an offer
4 ...... E give feedback
5 ...... F confirm arrangements
G make an offer
M ask for permission
Which of the cas do you find difficut to understand? Why?
Dont't forget
eaving answering machine messages
When we eave messages, it is important to be very cean
Prepare the istener for the message
This is Frank arsen from Scandinavian Conferences.
It's 9.30 on Wednesday morning.
I'm ringing about the saes report.
Make requests simpe and poite
Coud you send me the report, pease?
Coud you pease came back?
Give cear contact information
I'm in Hesinki untiFriday
My teephone number is 346 766.
责任编辑：sealion1986
