Part two:
●Write an answer to one of the question 2-4 in this part. Write your answer in 200-250 words.
Question 2
● You have recently attended the following one-day courses:
Developing Your Potential
Trends in Electronic Commerce
Managing People
Reducing Costs
Your company’s training Manager has asked you to write a short report about the training.
●Write the report for the Training Manager:
.describing the two courses which you found most useful
.explaining how you benefited from them
.outlining the specific training courses your would like to attend next year
.giving reasons why these courses would be useful to you
Question 3
● Your manager has asked you to contact a local business school, inviting their students to apply for a three-month work placement in your company.
●Writing a letter to the Principal of the business school:
.introducing your company and the idea of the placement
.describing what work the placement would involve
.explaining what skills and qualities the successful applicant should have saying how the placement would benefit the applicant.
Question 4
● The Sales Director of your company wants to improve customer service and believes that this can be achieved by extending the opening hours of the Sales Department. He has asked you to write a proposal concerning improvements in customer service.
Write a proposal for the Sales Director:
. ● sumnmarising current problems concerning customer service
. ●evaluating the Sales Director’s suggestion
. ●presenting one or two other measures which could be taken
. ●giving reasons for your preferred course of action.
Listening
approximately 40 minutes (including 10 minutes’ transfer time)
Part one:
Question 1-12
●You will hear a consultant giving a talk to a group of UK business people about exporting to the United Arab Emirates (UAE)
.● As you listen, for questions 1-12. complete the notes, using up to three words or a number.
.●After you have listened once, replay the recording.
Part two
Question 13-22
●You will hear five different people talking about the relocation of their business premises
●For each extract there are two tasks. For Task One, chose the reason given for deciding to relocate the company premises from the list A-H. for Task Two, choose the problem described that arose after the relocation from the list A-H
Task One – Reason
13_______________
14_______________
15_______________
16_______________
17_______________
A cope with increased orders
B to accommodate new equipment needs
C to share premises with new parent company
D to improve public relations
E to reduce overheads
F to make more efficient use of space
H to be nearer suppliers
Task two:
For questions 18-22, match the extracts with the problems, listed A-H
For each extract, choose the problem that arose after the relocation
Write one letter (A-H)next to the number of the extract.
18 _______________
19_______________
20_______________
21_______________
22_______________
A unfavourable publicity
B dismissal of manager
C decrease in productivity
D staff transport difficulties
E inadequate staff facilities
F too few new staff recruited
G increase in communication costs
H lack of time for training
Part three
Question 23-30
You will hear two managers, a man called Kevin and a woman called Juliet, discussing candidates they have just interviewed for a job.
23 Having interviewed all the candidates, Kevin says it’s difficult to
A remember particular individuals
B maintain objective standards about them
C relate them to their CVs
24 Kevin and Juliet agree that Michael White is unsuitable because he
A has changed his job so often
B doesn’t have the right qualifications
C showed the wrong attitude in the interview
25 Juliet says the psychological profile test is useful for showing how people will
A respond to working in teams
B react to tight deadlines
C develop as managers
26 Why does Kevin think the case study exercise is a reliable test?
A It puts candidates in a realistic situation
B It shows that priorities candidates have
C it requires candidates to think quickly.
27 The most important aspect of the job that the candidates have been interviewed for is
A setting up a new department
B co-ordinating different projects
C implementing policy changes
28 Kevin and Juliet wanted the Development Manager to be present because he
A needs more experience at interviewing
B will be working with the successful candidate
C was the person who wrote the job description
29 The deciding factor in choosing Elaine Harris for the job is her
A attitude to work
B knowledge of business
C specialized experience
30 What dose Juliet think is most difficult about interviewing candidates?
A remaining enthusiastic throughout the process
B having to think about different things at the same time
C weighing up the consequences of her decisions
Speaking 16 minutes
Part one:
In this part, the interlocutor asks question on a number of work-related and non-work related subjects to each candidate in turn. You have to give information about yourself and express personal opinions.
Part two:
The candidate chooses one topic and speaks about it for approximately one minute. One minute’s preparation time is allowed.
A Communication skills : the importance of foreign language training for selected employees
B advertising: how to select a suitable agency to handle a company’s advertising
C finance: how to decide whether to float a company on the stock market.
Part three:
In this part of the test, candidate are given a topic to discuss and are allowed 30 seconds to look at the prompt card,, before talking together for about three minutes. Afterwards, the examiner asks more questions related to the topic.
For two candidates
Staff Relocation
You company needs to relocate several members of staff to a new branch opening in another part of the country. You have been asked to submit ideas on how to make relocation attractive to staff:
Discuss, and decide together:
●Which types of financial incentives the company could offer to staff
●What information staff would need to know about the new location.
For three candidates
Staff relocation
Your company needs to relocate several members of staff to a new branch opening in another part of the country. You have been asked to submit ideas on how to make relocation attractive for staff
Discuss, and decide together:
●Which types of financial incentives the company could offer to staff
●What other types of incentives might be important
●What information staff would need to know about the new location
Follow-on questions
●What other assistance might be necessary for staff who are relocating? Why ?
●How could staff who are unwilling to relocate be encouraged to do so?
●What do you think influences a company’s choice of location for its branches? Why
●What are the implications for company organization of having branches in different places? Why
●Do you think there will be greater international expansion of companies in the future ? why? Why not
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